Returns

We stand behind all of our products here at Duckbe. If you receive a damaged or defective product directly from us, you may return it within 14 days of purchase for a full refund or exchange.

 

START A RETURN

All returns must be in unused condition and in the original packaging from a smoke-free environment and have all relevant tags still attached.

Shipping and handling fees are non-refundable and return shipping costs are the responsibility of the customer.

Please be aware: We cannot accept any personalized products for refund or exchange unless the mistakes were caused by our employees.

Please note: If the purchase was made with a credit or debit card, any refund would be credited back to that account. This includes gift purchases.
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If you bought your product from a retail distributor, another website, or a third party, we cannot handle the exchange and you should contact the company you purchased from.

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If you have any questions regarding our return policy, or about whether your purchase qualifies to be returned, please get in touch with us through email at support@duckbe.com

 

WE'RE HERE TO HELP

Please contact support@duckbe.com with any questions or concerns.