These wooden family puzzle are ideal for home, office and cafe decor. Each expertly shaped piece brings a special family member and their love to life, making it a great surprise gift for any celebration.
Best Material: The wood ornament is made of environmental-friendly fiber wood, nontoxic, odor-free, exquisite craftsmanship & stylish design.
Home decoration: You can hang it on your rearview mirror as a car decoration, auto decoration, vehicle accessory, automobile accessory, or display it as home decoration wherever you like. This handy ornament is the perfect size to display in your vehicle, on your bag, or in your living room, bedroom, or workroom. Come with a hole and tinsel wire attached to the strap.
Gift of love: A perfect idea if you are finding a birthday gift, a housewarming gift, a festival gift, a Mother’s Day/ Father’s Day/ Christmas gift for your family or friends.
We stand behind all of our products here at Duckbe. If you are not 100% satisfied with your order, we’re here to help. Please review the following guidelines regarding returns and cancellations.
Return Address
Room 201, Unit 1, Building 2, No. 43, Magangling Street, Baiyun District, Guangzhou, China.
Returns & Exchanges – Within 90 Days of Purchase
You may request a return or exchange within 90 days of the purchase date. All returns must be approved by our team before being sent back.
Duckbe is responsible for return shipping costs in the following cases:
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You received the wrong item
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The item arrived damaged or defective
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The personalization is incorrect due to our error
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The product quality does not meet our standards (e.g., chipping, broken parts)
In these situations, we will provide a replacement of equal or lesser value free of charge, and you do not need to pay the return shipping fee.
Customer-Responsibility Return Shipping
If the return is due to consumer reasons, the customer is responsible for the return shipping fee.
The shipping fee varies depending on your address and the courier you choose.
Customer-caused reasons include:
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You changed your mind
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You ordered the wrong item
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You no longer want the product
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Incorrect personalization provided by the customer
Personalized (Custom-Made) Products
Personalized items are custom-made and cannot be returned or exchanged unless there is a quality issue or an error on our part.
Not Eligible for Return
We cannot accept returns in the following situations:
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The item has been used or is not in its original condition
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The product was damaged due to misuse or improper handling
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Returns sent without prior approval
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Missing original packaging or tags
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Items returned from a smoking environment
Return Conditions
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Items must be unused and in original packaging
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Items must come from a smoke-free environment
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Unauthorized returns will not be accepted
Please contact our support team before sending any return. We will provide detailed instructions after reviewing your request.
Refund Timeline
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Refunds are issued within 3 business days after we receive and approve the returned items
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Depending on your payment provider, refunds may take an additional 7–10 business days to appear
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Refunds can only be issued to the original payment method
Order Cancellation Policy
Custom-Made Items
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You may cancel within 24 hours after placing the order
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After 24 hours, cancellation is no longer available as production will have begun
Non-custom Items
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Can be canceled anytime before shipment
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Once shipped, the order cannot be canceled
Need Help?
If you have questions regarding returns or cancellations, please contact us at support@duckbe.com. We are always here to help.
Thank you for shopping at Duckbe.
We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We are committed to delivering a service that exceeds expectations.
Shipping Options & Rates:
| Order Total | Standard Shipping (7–12 Business Days) | Express Shipping (5–8 Business Days) |
|---|---|---|
| $0–$39 | $9.90 | $25.00 |
| $39–$79 | $13.90 | $35.00 |
| $79 and above | FREE | $35.00 |
Processing Time: All orders are processed within 3–5 business days.
Estimated Delivery Time: Shipping times may vary by destination. Typical estimated delivery windows:
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US Shipment: 7–12 Business Days
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Europe Shipment: 7–12 Business Days
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All Other Countries: 10–20 Business Days
Shipping Carrier: Packages are shipped from our warehouse via Yun Express, a reliable and trackable logistics provider.
Global Shipping Coverage: Yes, we ship worldwide to over 200 countries and regions.
Contact Us: If you have any questions about shipping and delivery, please contact us:
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Email: support@duckbe.com
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